SOP
SOP Development & Process Improvement
Risk-based procedures that people can follow in daily work, with clear roles and control points.
The service
What it is
A useful SOP describes how work is actually done, who approves what, and where the checks sit. We review how your processes run today, agree the target process with the people who operate it, and write procedures that build in the necessary controls without adding steps that nobody will follow.
Business problems
When this helps
- Procedures are outdated or exist only on paper
- Approvals and responsibilities are unclear between departments
- The business has grown faster than its processes
- Audit findings point to inconsistent practices across sites
Activities
Selected according to your needs
- Assessment of existing procedures
- Process walkthroughs and mapping
- SOP drafting and revision
- Clarification of roles, responsibilities and approval limits
- Identification of control points
- Process standardization across sites or units
- Practical implementation recommendations
Possible outputs
Depending on the agreed scope
- Current and target process maps
- Draft and final SOPs, with forms where needed
- Responsibility (RACI) and authority matrices
- Implementation notes for process owners
Who it suits
Typical situations
- Growing and family-owned businesses professionalizing their operations
- Companies acting on internal audit findings
- Organizations with several locations or business units
Team experience
Our team has developed procurement-to-payment SOPs for a construction company operating in Surabaya and Jakarta.
Discuss SOP development
Tell us about your organization and what you want to achieve. We will propose a scope and approach.